🧩 Case Study: Empowering Foreign SMEs to Establish Scalable GCCs in India

By JW Infotech

🧭 Overview

In the fast-evolving global economy, small and medium enterprises (SMEs) from North America, Europe, and the APAC region are increasingly exploring India as a strategic destination to establish their Global Capability Centers (GCCs). However, navigating the complexities of operational setup, legal compliance, talent acquisition, and infrastructure planning can be daunting.

JW Infotech has emerged as a trusted execution and consulting partner for these SMEs — enabling them to de-risk, accelerate, and optimize their GCC journey with end-to-end support.

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🔍 The Challenge

A Europe-based digital health SME, with a team of 35 people, wanted to establish a presence in South Asia to reduce operational costs and access a high-quality tech talent pool — without compromising on compliance, security, or delivery efficiency.

Key challenges included:

• Lack of in-house knowledge of Indian regulatory, employment, and infrastructure landscape
• Concerns around quality assurance, operational control, and data security
• No prior experience in remote delivery models or offshore team collaboration

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💡 JW Infotech’s Approach

As a hybrid firm with engineering delivery, HR networks, and strategic consulting capability, JW Infotech provided a 4-phase GCC enablement model:

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🛠️ Phase 1: Strategic Consulting & Feasibility

• Conducted a feasibility assessment for India entry (cost vs ROI model)
• Recommended the right city based on talent pool, industry presence, and operational efficiency
• Proposed operating model: Build–Operate–Transfer (BOT) vs Build–and–Manage

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🏗️ Phase 2: Operational Setup & Vendor Alignment

• Identified and secured office infrastructure with plug-and-play model
• Assisted in legal entity setup, compliance documentation, and banking coordination
• Finalized local vendor partnerships (payroll, IT infra, office leasing)

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👥 Phase 3: Talent Sourcing & Training

• Deployed a dedicated hiring team and filled 20+ roles in tech, QA, design, and customer support within 90 days
• Provided onboarding and cultural sensitization sessions
• Established SOPs, productivity tools (Jira, Slack, Notion), and clear governance policies

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📈 Phase 4: Scale, Monitor, and Optimize

• Assigned an India-based GCC manager for coordination
• Implemented OKRs and KPIs for performance tracking
• Scaled the team from 20 to 38 members over 8 months
• Delivered 22% savings in operating costs, and helped reduce churn by 18%

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💬 Client Testimonial (Excerpt)

“JW Infotech wasn’t just our service provider — they became an extension of our company. We built an India team with confidence, and within 6 months we saw improved delivery and bottom-line results.”
— CTO, AOneXus (USA)

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🌍 Ongoing Support

JW Infotech continues to serve as the retained technology and operations partner for multiple SMEs seeking to:

• Expand tech teams offshore
• Establish R&D hubs in India
• Build low-cost, high-output QA and support centers

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✅ Key Outcomes

• 90 days: GCC functional with 20+ team members
• 35–40% cost advantage compared to EU-based ops
• Strategic hiring without compromise on quality
• Ongoing governance, compliance, and HR support