Case Study: Steering Global Businesses in GCC Setup & Strategy with JW Infotech

🏢 Background

Global Capability Centres (GCCs) in India have transformed into strategic hubs—not just cost centers. India hosts more than 1,700 GCCs and is projected to have 2,200 by 2030, with over 1.9 million professionals employed. GCCs are now integral in driving AI, product innovation, automation, and cloud engineering for their parent organizations.

🌍 Why India for GCCs?

• Cost Advantage: Operational savings of 20–70% compared to US/EU.
• Talent Density: Access to millions of STEM professionals and rapidly growing AI/ML expertise in hubs like Bangalore and Hyderabad.
• Policy & Ecosystem Support: Favorable state-level incentives and GCC-specific schemes in UP, Karnataka, and Telangana.

⚙️ JW Infotech’s GCC Enablement Approach

1. Strategic Consulting & Feasibility

• Landscape assessment: Talent hubs, operating models (BOT vs Build-managed), cost-benefit, and ROI.
• Location guidance: Including emerging Tier‑II/III cities like Chandigarh, Indore, Coimbatore, and Lucknow.

2. Operational Setup & Infrastructure

• Entity registration, exemption navigation, and office leasing support.
• Partnerships for payroll, compliance, infrastructure, and training support tailored to SME GCCs.

3. Talent Acquisition & Onboarding

• Local and expat hiring, tech upskilling, and alignment with global corporate standards.
• Governance frameworks, processes, and collaboration tools to ensure smooth team integration.

4. AI & Innovation Integration

• GCCs launched with AI-first capabilities—from analytics to automation and product development.
• Internal co-innovation loops aligned with global AI strategies.

5. Scale, Monitor & Optimize

• Role-based KPIs, performance tracking, and quarterly scaling plans.
• Ongoing support in upskilling, research, and automation pipelines.

📊 Outcomes

• GCC operational within 3–6 months with fully staffed teams.
• 30–40% operational cost savings, even for SME-run centers.
• GCCs transitioned to strategic innovation hubs, supporting major AI and product initiatives.
• Talent expansion: 50% of GCCs plan workforce growth, with retention as a key differentiator.

💬 Client Impact (Summarized)

Global mid-market enterprises across BFSI, healthcare, tech, and logistics domains benefited from:

• Nearshore delivery teams aligned with HQ goals
• Access to emerging digital capabilities
• A blended tech + policy execution model

JW Infotech has served as a trusted GCC enabler, delivering on strategy and execution.